Welcome to Great Garden Plants Store! We’re here to help you with any questions about our plants, delivery, and more. Below, you’ll find answers to common queries to make your gardening journey as smooth as our plants’ arrival. If you need further assistance, feel free to reach out to our friendly team.

Product Questions

What types of plants do you offer?
We specialize in a variety of plants to suit every garden, including Evergreens, Ferns & Foliage, Fragrant plants, Grasses, Native species, Succulents, and Wet Soils plants. Each is carefully selected for quality and ease of growth, perfect for enhancing your outdoor space.
Are your plants suitable for beginners?
Absolutely! Our plants come with detailed care instructions, making them ideal for both novice and experienced gardeners. Whether you’re starting with succulents or native species, we ensure they’re ready to thrive in your garden.
Do you provide care instructions with orders?
Yes, every plant includes comprehensive care guidelines to help it flourish in its new home. From watering tips to sunlight needs, we’ve got you covered.

Delivery and Shipping

What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch. Great for quick plantings like evergreens or grasses.
– Free Shipping: For orders of $50 or more, via EMS, delivered in 15-25 days after dispatch. Perfect for larger projects involving ferns or wet soil plants.
How long does order processing take?
Orders are processed in 1-2 days. We use this time to carefully package your plants with the moisture and protection they need for a healthy journey.
Where do you ship to?
We ship globally, excluding Asia and select remote areas. Based in South China, Maine, we’re dedicated to bringing premium plants like fragrant collections and native species to gardeners worldwide.
What if my plants arrive damaged?
We guarantee your plants arrive healthy. If there’s an issue, contact us within 15 days of receipt for a return or replacement—we’re here to make it right!

Returns and Refunds

What is your return policy?
We accept returns within 15 days of receipt. If you’re not satisfied, just reach out, and we’ll guide you through the process to ensure your gardening dreams aren’t dampened.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. We’ll provide instructions and assist you promptly.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and smooth checkout experience, just like our reliable delivery system.
Is my payment information secure?
Yes, we use trusted payment gateways to protect your data, so you can shop with confidence.

Account and General Questions

How can I contact customer service?
For any questions, email us at [email protected]. We’re always happy to help fellow gardening enthusiasts!
Can I track my order?
Yes, once your order is dispatched, we’ll send tracking information so you can follow your plants’ journey to your garden.
Do you offer discounts for bulk orders?
Our free shipping on orders over $50 is perfect for larger projects. Keep an eye on our site for seasonal promotions to make your garden even more affordable.

Thank you for choosing Great Garden Plants Store—we’re not just delivering plants, but helping bring your gardening dreams to life! Happy planting!

The Great Garden Plants Store Team