Last Updated: December 2024

Dear Gardening Friends,

At Great Garden Plants Store, we believe that trust is the foundation of every successful garden—and every meaningful customer relationship. Just as we carefully select and nurture each plant in our collections, we approach your privacy with the same dedication and care. This Privacy Policy explains how we collect, use, and protect your personal information while helping you create the garden of your dreams.

1. Information We Collect

Like preparing the perfect soil for different plant types, we collect only the information necessary to serve your gardening needs:

  • Personal Information: Name, email address, shipping address (508 Hall Valley Drive, SOUTH CHINA, US 04358), and contact details when you place orders for our Evergreens, Ferns, Native plants, or other collections
  • Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information—though we never store complete payment details on our servers
  • Garden Preferences: Information about your plant interests, purchase history, and gardening projects
  • Technical Data: IP address, browser type, and device information to improve your shopping experience

2. How We Use Your Information

We use your information to cultivate a seamless gardening experience, much like we cultivate our plants:

  • Process your orders for Succulents, Grasses, Wet Soils plants, and other collections
  • Provide customer support through [email protected]
  • Send order confirmations and shipping updates to our global customers (excluding Asia and select remote areas)
  • Improve our website and plant offerings based on customer preferences
  • Comply with legal obligations and prevent fraudulent activity

3. Data Sharing and Disclosure

We treat your data with the same protection we give our most delicate Ferns & Foliage:

  • Service Providers: We share minimal necessary information with payment processors (like PayPal) and shipping partners
  • Legal Requirements: We may disclose information when required by law or to protect our rights
  • Business Transfers: In the event of a merger or sale, customer information may be transferred
  • We never sell your personal information to third-party marketers

4. Data Storage and Security

Just as we carefully package plants for their journey from our South China, Maine nursery, we secure your data with multiple protective layers:

  • Encrypted payment processing through secure gateways
  • Regular security assessments and updates
  • Limited employee access to personal information
  • Data retention only as long as necessary for legal and business purposes

5. Your Rights and Choices

You have control over your information, just as you have control over your garden design:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request removal of your personal data, subject to legal requirements
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Receive your data in a readable format

6. Cookies and Tracking Technologies

Like choosing the right plants for different garden conditions, we use appropriate technologies to enhance your experience:

  • Essential Cookies: Required for site functionality and secure checkout
  • Analytical Cookies: Help us understand how gardeners navigate our site
  • Preference Cookies: Remember your plant preferences and shopping cart
  • You can manage cookie preferences through your browser settings

7. International Data Transfers

Since we ship globally (except to Asia and select remote areas), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and maintain the same level of security we provide for our premium plants.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect information from children, focusing instead on serving gardening enthusiasts of all experience levels.

9. Changes to This Policy

As our garden grows and evolves, so might this policy. We’ll notify you of significant changes and always post the most current version on our website.

Contact Us

If you have questions about your privacy or this policy, please reach out to our dedicated team:

Email: [email protected]
Address: 508 Hall Valley Drive, SOUTH CHINA, US 04358

Thank you for trusting Great Garden Plants Store with your gardening journey. We’re committed to protecting your privacy as diligently as we care for our plants.

Happy Gardening,
The Great Garden Plants Store Team
Bringing gardening dreams to life, one secure transaction at a time