Shipping Information
Order Processing Time: 1-2 business days
Shipping Methods & Timeframes
Standard Shipping:
• Carrier: DHL or FedEx
• Cost: $12.95
• Delivery Time: 10-15 days after shipment
Free Shipping:
• Carrier: EMS
• Available for orders over $50
• Delivery Time: 15-25 days after shipment
Please note: We do not ship to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
At Great Garden Plants Store, we want every aspect of your gardening experience to flourish. We understand that sometimes plants may not thrive as expected, and we’re here to help with our straightforward returns and exchanges policy.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to assess your new additions and ensure they’re settling well into your garden.
Return Process
Follow these simple steps to return or exchange your items:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the items you wish to return, and the reason for return
- Receive Instructions: We’ll email you with specific return shipping instructions
- Package Carefully: Pack the plants securely in their original packaging if possible
- Ship Back: Send the package to our nursery address: 508 Hall Valley Drive, SOUTH CHINA, US 04358
Refund Information
Once we receive and inspect your returned items:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Exchange Process
If you’d like to exchange for different plants:
- Follow the same return process above
- Specify which plants from our collections you’d prefer instead (Evergreens, Ferns & Foliage, Fragrant, Grasses, Native, Succulents, or Wet Soils plants)
- We’ll process your exchange once we receive the returned items
- Any price differences will be refunded or charged accordingly
⚠️ Important Note: Non-Returnable Items
Due to the delicate nature of certain plant varieties and to ensure their viability, we cannot accept returns on:
- Fragrant plants that have been removed from their original packaging
- Wet Soils plants that show signs of improper care or drying out
- Any plants that have been planted or removed from their containers
- Custom or special order items from our Native collections
Return Request Template
Use this template when emailing us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Great Garden Plants Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Items to Return: [List specific plants and quantities]
Reason for Return: [Please describe]
Preferred Resolution: □ Refund □ Exchange for [Specify preferred plants]
I understand the return timeframe is 15 days from receipt and have read the return policy.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Help With Your Return?
Our gardening experts are here to assist you!
Email: [email protected]
Address: 508 Hall Valley Drive, SOUTH CHINA, US 04358
We’re committed to making your gardening journey as successful and enjoyable as possible!
Bringing gardening dreams to life, one healthy plant at a time